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Help / Questions

Customer Service


For common questions and answers choose from the list below. If you cannot find an answer below or if you need more help, Please click the support button below to chat with customer service.

Copyright and Trademark Notice - Top of Page
KarateSupply.com is Owned and Operated by Thomas Products & Services Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 1996 - 2007, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

How to Order - Top of Page
Order using Our "SSL Secure" Shopping Cart System.
Order By Mail. > Click here to Print Mail in Order Form
Order By Phone: 1-217-463-3999 Mon-Friday 9:00 am - 4:00 pm
Order by Fax: 1-866-604-8119
Orders may be faxed via our Toll Free Fax Line 24 Hours a day 7 Days a week

At Karate Supply.com, our secure server encrypts all payment information that you transmit to us while using our site. This includes your user name, password and credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.
Our online Shopping Cart System is the neatest and the easiest to use of all our online ordering methods.

Items may be purchased simply by clicking the Add button located near each item listed on the pages of our site. You can even insert the quantity desired in the box before pressing the Add and that amount will be added to your Shopping Cart. Quantity pricing will also be calculated automatically.

Once you have completed your shopping you then just need to click on the Checkout button and you will be transferred to the Order Completion page where you will fill in your Payment Method and your Name and shipping information and then submit your order to our server. Also the Shopping Cart system will give you the opportunity to print out a copy of your order for your records.

Please note that nothing is final until you press the final submit button on your order

Out-of-Stock Products - Top of Page
We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Payment  - Top of Page
Credit Cards
VISA, MasterCard, Discover, and American Express. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Checks / Money Orders
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We will charge a $25 fee on all returned checks.

Privacy - Top of Page
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. In addition, Karate Supply.com does not distribute any information you have supplied to outside parties. All your information is used in house only.
Our secure servers protect your information using advanced encryption techniques and firewall technology.

If you choose to be informed about our latest offers, we may notify you of current promotions, specials and new additions to the KarateSupply.com . You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time

To opt out of any commutation with KarateSupply.com please Contact Us to be removed from our database.


Returns and Exchanges - Top of Page

No problem - Returns

What if I order the wrong size? - No problem, send it back.
What if I am not happy with the product? - No problem, send it back.
What if my package is damaged during shipping? - No problem we will take care of it.

New merchandise (not washed, worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 30 days of purchase.

If you need to return merchandise: Include your sales receipt and a note in with the items telling us what you would like to do (IE: Exchange for different size). Wrap merchandise securely and return via UPS. or insured Post Office. All merchandise sold, as sets must be returned as sets, only if you are asking for a refund. You will be credited by the original method of payment excluding shipping and handling charges.

If you have any questions regarding our return policy, please contact our Customer Service Department : 217-463-3999

Books & Videos
Due to vendor requirements books and videos cannot be refunded once the seal is broken. If your tape or book proves to be defective you can exchange it for the same title.

Exchanges
A check or money order in the amount of $7.49 (shipping charges) must accompany all exchanges.

Send your returns to:
KarateSupply.com
ATTN: Returns
128 E. Wood St.
Paris, IL 61944


Shipping - Top of Page

US and Canada

Shipping Charges
Shipping charges vary depending on your location. To calculate your shipping charges, add any items to your shopping cart and enter your zip code into the calculate shipping field and click GO!

Shipping Time - Orders will normally ship within 24 hrs., provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We do not offer Express or Overnight Shipping.

Normally orders arrive in 2-5 business days. ( Saturday or Sunday are not business days )Consider any shipping or transit time offered to you by KarateSupply.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Size Charts - Top of Page

View Size Charts - Please see size charts here

Taxes - Top of Page
Illinois deliveries subject to sales tax.

Typographical Errors - Top of Page
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.